Refund policy

What’s your return policy

Since we deliver perishable products that can't be restocked or resold, we're unable to accept returns.

Something is wrong with my order.

In the event of a mistake or missing item, please contact us at:

Email us:

If you’re dissatisfied with a fresh seafood item, please email us within 48 hours of delivery. Please include a detailed description of the problem, photos, and videos, if possible.

Refund policy

Our team works hard to ensure each order is packed correctly and  guarantee delivery to the address provided on time. 

The following situations are covered under our refund policy:

• Damaged item
• Wrong item
• Missing item
• Quality issue reported within 48 hours of delivery

Refunds may include replacement of the product in question, credit towards your next purchase, or a partial/full refund.

The following situations are NOT covered under our refund policy:

• “No Show” during the pick-up time frame without any notice 
• Inability to retrieve your order on day of delivery, resulting in defrosted items or damage to product